Delivery policy
We at Kaftan Couture value transparency, loyalty and aim to provide excellent customer service and great quality product to build your Trust, hence below we clearly outline our Delivery policy.
Dispatched within 24hr
Fast 48hr delivery
Tracked for peace of mind
Get your Kaftan within 3 working days
Delivery Policy
At Kaftan Couture Ltd, we are committed to ensuring a seamless and reliable delivery experience for our valued customers. We want to make sure that your purchased kaftans reach you promptly and in excellent condition, note we use Royal Mail 48hr Tracked delivery service as standard. Please take a moment to familiarize yourself with our delivery policy outlined below:
- Shipping Locations: We currently only offer shipping services to customers within the United Kingdom and we strive to deliver the beauty of our kaftans to your doorstep.
- Order Processing Time: Once you place an order, our dedicated team will process it within 1 business days. During this time, we carefully prepare your kaftans for shipment, ensuring that they are packaged securely and accurately.
- Shipping Methods: We partner with reputable shipping carriers to deliver your orders safely. The shipping method and carrier will depend on the destination, weight, and size of the package. We currently use Royal Mail as our trusted delivery partners and use their 48Hr Tracked service, if you need anything sooner please get in touch before placing an order as we do provide same day delivery to customers within Manchester.
- Shipping Costs: The shipping fee will be displayed at the checkout before you finalize your order. We occasionally offer promotions such as free shipping, so be sure to check our website and Instagram page for any ongoing offers.
- Estimated Delivery Time: The estimated delivery time will depend on your location and the chosen shipping method. We provide an estimated delivery window of between 2-4 days working day from date of order. Please note that these are approximate timeframes, and delivery times may vary due to unforeseen circumstances or delays that are beyond our control.
- Order Tracking: Once your package is shipped, we will provide you with a tracking number via email. This allows you to track the progress of your delivery and estimate its arrival. You can track your order by visiting the carrier's website and entering the provided tracking number.
- Delivery Confirmation: Upon delivery of your package, a signature may be required to ensure secure receipt. If you are unavailable at the time of delivery, the carrier will leave a notification with instructions on how to arrange a redelivery or pick up from a local collection point.
- Damaged or Lost Shipments: In the unlikely event that your package arrives damaged or is lost during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
We value your trust and strive to provide exceptional customer service. If you have any further questions or require additional information regarding our delivery policy, please do not hesitate to reach out to our customer support team. We are here to assist you and provide a delightful shopping experience from start to finish.