Refund policy
We at Kaftan Couture value transparency, loyalty and aim to provide excellent customer service and great quality product to build your Trust, hence below we clearly outline our Refund policy.
Refunds Accepted
Fast Refund Payments
Exchanges Accepted
Hassle-Free Returns
Refund Policy
At Kaftan Couture Ltd, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your kaftan, we offer a straightforward refund policy to make the return process as easy as possible. Please review our refund policy guidelines below:
To be eligible for a refund, the following conditions must be met:
- The item must be in its original condition, unworn, and with all tags attached.
- The request for a refund must be made within 48hrs of receiving the item.
- Proof of purchase, such as the order number or receipt, must be provided.
To initiate a refund, please follow these steps:
- Contact our customer support team at Sales@kaftancouture.co.uk or private message us on one of our social media page to notify us of your request.
- Provide the order number, item details, and reason for the refund.
- Our customer support team will guide you through the return process and provide you with the necessary instructions.
Return Shipping:
You are responsible for the cost of shipping the item back to us for a refund, unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure that the returned item reaches us safely. Please retain the shipping receipt as proof of return, as we will not be liable for the loss or damage of the return package.
Refund Processing:
Once we receive the returned item and verify its eligibility for a refund, we will initiate the refund process. Please note the following:
- Refunds will be issued through the original payment method used during the purchase.
- The refund amount will exclude any shipping charges incurred at the time of purchase.
- It may take up to 7 business days for the refund to be processed and reflected in your account, depending on your payment provider.
Non-Refundable Items:
The following items are not eligible for refunds:
- Items that have been worn, washed, or altered.
- Items without their original tags or packaging.
- Accessories, such as jewellery, are non-returnable.
- Any item bought at a discounted rate.
- Any item on sale.
Exchanges:
If you wish to exchange an item, please contact us before making any arrangement for returning.
Please note that this refund policy applies to purchases made through our online store. For purchases made through authorized retailers, please refer to their respective refund policies.
Thank you for shopping at Kaftan Couture Ltd. We appreciate your trust in our products, and we will do our best to resolve any concerns and make your shopping experience a positive one. If you have any further questions or require additional information regarding our refund policy, please do not hesitate to reach out to our customer support team. We are here to assist you and provide a delightful shopping experience from start to finish.